Frequently asked questions

DELIVERY


Delivery within 2 to 3 working days.
For personalized items, please refer to the corresponding product sheet.

We deliver worldwide.

RETURNS

Exchanges or refunds must be requested within 14 days of the order's receipt date.

To do so, you must contact us via this form or directly through your customer account: https://shopify.com/85276819787/account
Please include your order number, first and last name, and return the item in its original packaging.

Returns are at the customer's expense.

CUSTOMS DUTIES


Customs duties are not included in the price of the item.
If you have any problems, please do not hesitate to contact us.

CARE


Paolina pieces are delicate and need to be handled with care.
For more information, please refer to the corresponding product sheet.

MANUFACTURING


Our shirts are made with passion, primarily in Belgium and Spain, in small-scale workshops often run by families.

SOURCING

Our fabrics mainly come from France, Spain, Italy, England, and India.

CONTACT

If you have any questions or doubts, please contact us.